A technologist, mountaineer, and amateur chef, How to Catch a Whale is a blog by Jiayi Liang.

She writes about wonder.

Feedback Is a Gift

Feedback Is a Gift

At dinner in a new Seattle establishment, my scallops came out burnt and bitter. The chef insisted it was β€œas intended” despite a recent review showing a perfectly seared dish. When I considered speaking up about this inconsistency, my table urged me to just "leave a review later". Out of sympathy, discomfort, or habit, the message was clear: avoid "confrontation" in the moment.

But here's the truth: 𝐝𝐞π₯𝐚𝐲𝐒𝐧𝐠 πŸπžπžππ›πšπœπ€ 𝐝𝐨𝐞𝐬𝐧'𝐭 𝐦𝐚𝐀𝐞 𝐒𝐭 𝐞𝐚𝐬𝐒𝐞𝐫 𝐨𝐫 𝐀𝐒𝐧𝐝𝐞𝐫. It compounds problems. The kitchen keeps serving bad dishes, more diners leave disappointed, and the chance for course correction is missed.

What we call "conflict" can actually be constructive: feedback isn’t about being difficult; it’s about giving someone the chance to improve. When shared with respect and in the moment, feedback is one of the greatest gifts we can give.

Designing AI That Delights

Designing AI That Delights